Stronger local businessesgrow through strongercustomer relationships
Manage customer conversations, feedback, reviews and loyalty from one place. Respond faster, resolve issues early, understand what customers really think, and give them more reasons to return.
✓ Free to start✓ No card needed✓ Set up in under 2 minutes
Overview
Total revenue
£12.4k
▲ 18%
Redemptions
1,860
▲ 12%
Active vouchers
320
▲ 8%
Active stamps
1,204
▲ 6%
Sales trends +30%
Last 7 daysLoyalty redemptions
Overview
Total revenue
£12.4k
▲ 18%
Redemptions
1,860
▲ 12%
Active vouchers
320
▲ 8%
Active stamps
1,204
▲ 6%
Sales trends +30%
Last 7 daysLoyalty redemptions
New reviews
+18
this week
New 5★ review
“Warm welcome and the best flat white in town.”
via Google · reply drafted ✓
Built to connect with the tools you already use
Built for salons, cafés, restaurants and shops in every neighbourhood
5-in-1
Tools in one login
7+
Channels, one inbox
£0
To get started
<2min
To set up
Stop guessing who your regulars are
An empty Tuesday night isn't a footfall problem. It's a reminder problem. The tools that keep customers coming back just don't talk to each other.
You lose regulars quietly
Someone stops coming in and you never find out why. No nudge, no reason, just an emptier Tuesday.
Reviews are all over the place
Google here, Facebook there, and the bad one you only spot a week later when it has already done its damage.
Messages slip through
A booking question on Instagram, another on WhatsApp, one in your inbox. Miss one and you have missed the sale.
Five apps to keep customers coming back?
Fluck is one.
Reviews, loyalty, your customer chats and a little AI help. In plain English, and priced for a local business, not a chain.
Reviews, loyalty and messaging that keep customers coming back
Everything you need to win reviews, run loyalty and answer every message, in one place. Free to start, with paid plans that scale as you grow.
Reviews & reputation
Ask happy customers for a review automatically, and never miss a bad one again.
Loyalty & stamps
Digital stamp cards, tiers and passes that live in the free Fluck app on your customer's phone. No card machine, no paper to lose.
One inbox
WhatsApp, Instagram, Facebook, email and web chat, all in one screen you'll actually check.
Customer hub
A living profile for every regular: who they are, what they bought, when they last came in.
Surplus offers
Sell today's leftovers instead of binning them. Nearby app users grab them before close.
A little help behind the scenes
Fluck quietly reads the mood of feedback, drafts replies for you to approve, and nudges regulars back in.
Help centre + AI helper
Write your FAQs once and let the helper answer the repeat questions, day and night.
Get discovered
Your profile shows up to Fluck app users nearby, so new customers can find you.
Plain-English reports
See your messages, response times and real money saved, no spreadsheet required.
Figures shown are projected potential based on the tools and comparable platforms, not guaranteed results. Your numbers depend on your business.
Works for any business, big or small
A help desk and knowledge base
One inbox, every channel
Live chat, WhatsApp, Instagram, Messenger and email in one view.
One knowledge base, inside and out
Write it once. Staff and customers pull the same answers.
AI that answers from your knowledge
Replies from your content, day and night, and learns from every resolution.
Tickets, routing and SLAs
Assign, prioritise and hit deadlines like a full support team.
Inbox
- SPSamantha P.Do you deliver on Sundays?10:30
- JMJordan M.Can I change my order?10:24
- RKRiya K.Thanks, that's sorted!09:58
Samantha Payne
via Instagram
First response
2m 30s
CSAT
4.8 / 5
Resolved by AI
80%
Messages today
1,150
▲ 46% vs last week
Repeat customers
42%
this monthOne regular, one afternoon
See how the tools work together
Leaves a 5-star review
They loved their flat white. Fluck asked for the review the moment they left, so it actually happened.
Reviews
→A stamp lands on their phone
A thank-you goes out and a digital stamp drops into their wallet. Nine down, one to go.
Loyalty
→Asks a question on Instagram
“Are you open Sunday?” The helper answers instantly from your opening hours. You didn't lift a finger.
One inbox
→Comes back for the free one
A gentle nudge brings them in, the tenth stamp earns a free coffee, and a regular is born.
Retention
Made for your kind of business
Pick your trade and see the tools shaped around how you actually work.
Keep the chairs full and the reviews glowing
- Client history, notes & preferences
- Auto review request after each visit
- Members-only perks & stamp cards
- Booking questions from Instagram & WhatsApp in one inbox
- Appointment booking & remindersComing soon
A new client texts on Instagram asking for a late slot. It lands in the same inbox as everything else, and the helper offers a time before you even look.
How it works for a salon
Quietly helpful
Less busywork, more time on the floor
Reads the mood
Fluck checks the tone of feedback before it goes public, so you can smooth things over early.
Drafts your replies
It writes replies that sound like you. Read it, tweak it, and nothing sends until you approve it.
Nudges regulars back
When someone's due a visit, Fluck gives them a friendly reason to pop in.
Helps people find you
Your reviews help customers find you when they search on Google and in the Fluck app.
Your customers' data stays theirs.Fluck handles it to GDPR-grade privacy standards. It's your own first-party data, only what customers choose to share, used to serve them better and never sold on.
Open to businesses now
What local owners are hoping for
We asked local business owners what they want from Fluck. Here's what they told us.
“If chasing reviews became automatic, we'd finally get the reputation we actually deserve.”
“Seeing where we lose regulars before they drift away is exactly what we've never had.”
“A loyalty programme that runs itself would bring people back without me lifting a finger.”
“Handling Google and Facebook reviews from one screen would save us hours every week.”
“Reply drafts that sound like us would mean customers never wait on a message again.”
“Selling surplus to nearby customers instead of binning it just makes sense.”
Share your experience
Using Fluck for your business? Tell us how it's going — approved notes appear on this page.
Give it a go this week
Get set up free and start building better customer relationships from day one. You can be ready before your next rush.
Free to start, no card needed. No contracts, cancel anytime, and your customer data stays yours.