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Rewards Programme Terms

Effective 14 July 2026

Effective date: 14 July 2026

These Rewards Programme Terms ("Rewards Terms") govern the Fluck rewards and loyalty programme (the "Programme") in the Fluck consumer app (the "App"). The Programme is operated by Fluck AI LTD (Company No. 15723506), Innovation Centre, Knowledge Gateway, Boundary Road, Colchester, Essex, CO4 3ZQ, United Kingdom ("Fluck", "we", "us").

These Rewards Terms form part of, and should be read with, our Terms of Service and Community Guidelines. If there is any conflict about the Programme specifically, these Rewards Terms apply. Terms defined in the Terms of Service have the same meaning here.

1. What the Programme is

The Programme lets eligible Fluck users earn and use rewards connected with participating partner brands ("Partners"). Rewards may take the form of:

  • Points — a balance you build up and that may be redeemable for offers or perks as we describe from time to time;
  • Stamps — collected towards a set goal (for example, a "buy X, get one" style reward at a Partner); and
  • Cashback offers — promotional offers from Partners expressed as a value or percentage back on qualifying activity.

The specific rewards available, how they work, and what they can be used for are shown in the App and may vary by Partner, offer and over time.

2. Eligibility

To take part you must have a Fluck account in good standing, be aged 16 or over, and comply with the Terms of Service and Community Guidelines. We may exclude anyone who breaches those terms or who we reasonably believe is abusing the Programme.

3. Earning rewards

3.1 How you earn

You earn points, stamps or cashback by taking part in qualifying activity as described in the App or in a specific offer, for example, qualifying spend or check-ins at a participating Partner. The earning rules, rates and any conditions or caps are shown with each offer.

3.2 When rewards appear

Rewards may take time to be confirmed and to show in your account, particularly cashback offers that depend on a Partner confirming qualifying activity. We may withhold, delay or reverse rewards that are pending confirmation, entered in error, or linked to cancelled, refunded or reversed activity.

3.3 Accuracy

Rewards depend on accurate information from you and, where relevant, from Partners. We are not responsible for rewards missed because of incorrect information or because activity did not meet the offer's conditions.

4. Value of rewards

  • No cash value. Points, stamps and cashback offers have no monetary value and cannot be exchanged for cash, unless we expressly state otherwise for a specific reward.
  • Not your property or money. Rewards are a promotional benefit we (or a Partner) provide. They are not money, not e-money, not a deposit, and not a stored balance of funds, consistent with the fact that Fluck does not hold or move your money.
  • Non-transferable. You cannot sell, transfer, trade or combine rewards with anyone else, except where we expressly allow it.
  • Personal use only. Rewards are for your own personal use.

5. Expiry and changes to rewards

  • Rewards, offers and Partner participation may expire, be limited in time, or be withdrawn or changed at any time. Where an expiry date or offer period applies, it will be shown with the reward or offer.
  • We may change earning rates, redemption options, the value or availability of rewards, or the way the Programme works, for reasons such as improving the Programme, commercial changes with Partners, or legal or security reasons.
  • Where a change is material and it is reasonable to do so, we will give you notice. Changes will not remove rewards you have already validly earned and that are still within their validity period, except where forfeiture applies under section 7.

6. Partner-brand offers

  • Cashback offers, stamp schemes and other Partner rewards are provided by, or in cooperation with, the relevant Partner and are subject to that Partner's own terms and conditions, which may include eligibility rules, exclusions, minimum spend and expiry.
  • Partners are responsible for the goods and services they provide and for honouring their offers as described. Fluck is not responsible for a Partner's products, service, or for a Partner changing or ending an offer, except where the law requires otherwise.
  • A Partner may leave the Programme, which may affect offers connected to that Partner.

7. Fraud, abuse and forfeiture

We want the Programme to be fair. We may withhold, cancel, reverse or forfeit rewards, and suspend or remove you from the Programme, if we reasonably believe that rewards were earned or used through:

  • fraud, dishonesty or misrepresentation;
  • fake accounts, fake or manipulated transactions, or collusion;
  • exploiting a bug, glitch, error or pricing mistake;
  • breach of these Rewards Terms, the Terms of Service or Community Guidelines; or
  • any other abuse or manipulation of the Programme or a Partner offer.

Where activity linked to a reward is cancelled, refunded or reversed, we may reverse the related reward. We will act proportionately and, where appropriate and lawful, tell you what we've done and why.

8. Future cashback-to-bank features

The current Programme does not involve Fluck holding or paying out money, consistent with clause 4 of the Terms of Service. If we introduce a feature that lets you convert cashback into money paid to a bank account or similar, that feature will be governed by additional terms presented to you at the time, may involve identity or account verification, and where required will be provided through an appropriately authorised payment provider. Until then, cashback is a promotional reward within the App as described above.

9. Changing or closing the Programme

We may change or close the Programme as a whole, or for a particular Partner or offer, at any time. If we close the Programme, we will give reasonable notice where practicable and, where reasonable, allow a period to use rewards you have already validly earned before they lapse. On closure, unredeemed rewards will expire at the end of any such period, subject to your statutory rights.

10. Tax

Any tax consequences of taking part in the Programme or receiving rewards are your responsibility. Rewards are not intended to give rise to a tax liability for typical personal use, but we do not give tax advice, and if you are unsure how rewards affect your tax position you should seek independent advice or contact HMRC.

11. Your consumer rights and general terms

  • Nothing in these Rewards Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
  • The limitation-of-liability provisions in the Terms of Service (clause 12) apply to the Programme, including that we do not limit liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded by law.
  • These Rewards Terms are governed by the law of England and Wales, and the jurisdiction provisions in the Terms of Service apply.

12. Contact

Questions about rewards, or to report a problem or suspected abuse, contact us by email at hello@fluckai.com or via the contact form at https://www.fluckai.com/contact.

These Rewards Programme Terms form part of the Fluck Terms of Service. Fluck AI LTD, Innovation Centre, Knowledge Gateway, Boundary Road, Colchester, Essex, CO4 3ZQ, United Kingdom.

Questions? hello@fluckai.com

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